The SLA defines the measurement method to promote the quality of service established in the form of a legal contract between the supplier and the customer or a formal agreement between an internal service of suppliers providing internal services to its internal customer. It is essential that anyone involved in service delivery understands the issues and processes inherent in a service contract scenario This AZTech training course will benefit all levels of staff involved in purchasing and purchasing, sales and contract management services, as well as technicians who provide services under level service agreements. It will allow them to contextualize their work, understand the contract and become aware of the different problems and risks inherent in SLA contracts. This contract management training highlights the importance of service level agreements to meet the needs of companies that need long-term partnership agreements with external service providers to achieve strategic objectives. Those who manage such corporate relationships need to know how such a partnership will work and be able to deal with the problems. . . .

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